Shipping & Delivery Policy
At Rugsandcarpets.ae, we understand that timely and secure delivery is just as important as the quality of the products you purchase. As a trusted supplier of premium rugs and Carpets Dubai, we provide reliable shipping, careful handling, and professional delivery services throughout the UAE. Whether you order a ready-made area rug, a custom-designed carpet, or a complete wall-to-wall flooring solution, our team ensures your order arrives safely, on time, and in perfect condition. Every order is managed by experienced professionals from confirmation to final delivery, giving you complete peace of mind.
UAE-Wide Delivery Coverage
We proudly deliver our rugs and carpets across all Emirates, including:
- Dubai
- Abu Dhabi
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
- Al Ain
If your project is located outside our regular service areas or requires delivery to a remote location, our customer support team will gladly provide a customized delivery schedule and quotation.
Order Confirmation & Processing
Once your order is placed, our specialists carefully review every detail before processing begins. This includes verifying product specifications, dimensions, colors, quantities, delivery address, and any customization requirements.
For custom rugs or made-to-measure carpets, production starts only after your order details have been confirmed. Throughout the process, our team remains available to answer your questions and provide updates on your order status.
Delivery Timeframes
Delivery time depends on the type of product you purchase.
Ready Stock Products
- Usually delivered within 1–3 business days across Dubai.
- Deliveries to other Emirates generally take 2–5 business days.
Custom-Made Rugs & Carpets
Since every custom order is manufactured according to your specifications, production and delivery typically require:
- 5–10 business days for most customized orders.
- Larger commercial or hospitality projects may require additional production time depending on project size and design complexity.
Our team will always provide an estimated delivery schedule before production begins.
Free Measurement Before Delivery
To ensure the perfect fit, we offer professional site measurement services for customers purchasing wall-to-wall carpets or customized flooring solutions.
Our flooring specialists can visit your property, take accurate measurements, recommend suitable materials, and help you choose colors and textures that complement your interior. This service minimizes installation errors and ensures a seamless final result.
Professional Delivery & Installation
Unlike standard courier deliveries, many of our carpet orders are delivered by our experienced installation team.
For wall-to-wall carpets and large flooring projects, our services include:
- Safe transportation
- Professional unloading
- Accurate placement
- Expert carpet installation
- Finishing and trimming
- Removal of installation waste
- Final quality inspection
Our goal is to leave your home or commercial space clean, organized, and ready to enjoy.
Delivery Charges
Delivery charges depend on several factors, including:
- Delivery location
- Order value
- Product size
- Installation requirements
- Project complexity
Many orders qualify for free delivery or promotional delivery offers. Any applicable charges will always be communicated before your order is confirmed, ensuring complete transparency with no hidden costs.
Inspection Upon Delivery
We encourage every customer to inspect their order at the time of delivery.
Please verify:
- Product design
- Size
- Color
- Quantity
- Overall condition
If you notice any issue, kindly inform our delivery team immediately or contact us within 24 hours. We are committed to resolving genuine concerns promptly and professionally.
Delivery Delays
Although we work hard to meet every promised delivery date, occasional delays may occur due to circumstances beyond our control, including:
- Public holidays
- Severe weather conditions
- Traffic restrictions
- Supply chain delays
- Custom manufacturing requirements
- Unexpected logistical issues
If your delivery schedule changes, our team will notify you as early as possible and provide an updated estimated delivery date.
Commercial & Bulk Orders
We regularly supply carpets and rugs for hotels, offices, mosques, retail stores, exhibitions, schools, and residential developments throughout the UAE.
Bulk and commercial projects receive dedicated project management, scheduled deliveries, and coordinated installation to minimize disruption and ensure timely project completion.
Order Tracking & Customer Support
Our customer support team is available throughout the delivery process to provide updates on your order.
If you have any questions regarding:
- Order confirmation
- Delivery schedule
- Product availability
- Installation appointment
- Custom manufacturing progress
our specialists are always ready to assist you with prompt and professional support.
Our Delivery Commitment
At Rugsandcarpets.ae, we believe every customer deserves a smooth buying experience from the moment an order is placed until the final installation is complete. By combining premium products, experienced installers, careful handling, and dependable delivery services, we ensure every rug and carpet reaches your home or business in excellent condition.
Your satisfaction remains our highest priority, and we continuously strive to provide fast, reliable, and professional delivery services across Dubai and the entire UAE.
Contact Us for Delivery Updates & Order Tracking
At Rugsandcarpets.ae, we believe in keeping our customers informed throughout the entire order process. While many of our products are delivered by our own professional team instead of third-party courier services, you can easily request the latest update on your order at any time.
If you would like to check your order status, confirm your delivery schedule, or reschedule an installation appointment, our customer support team is just a call or message away.
You can contact us through:
- 📞 Phone: +971502136026
- 📧 Email: info@rugsandcarpets.ae
To help us locate your order quickly, please provide your order number, registered phone number, or the email address used during purchase.
Our support team is available during business hours and will respond promptly with the latest information regarding your order, delivery schedule, or installation appointment.
Need Help?
If you have any questions before or after placing your order, our flooring specialists are always happy to assist. Whether you need advice on selecting the right rug, estimating delivery times, arranging installation, or tracking your order, we’re committed to providing friendly, reliable, and professional support every step of the way.