Privacy Policy

At Rugs and Carpets, we understand that privacy is important to our customers. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

What Information Do We Collect?

We collect information that helps us provide products and services to meet your needs. This includes:

  • Contact information such as name, email address, and phone number to fulfill orders and communicate with you about orders or products.
  • Billing and shipping address to process payments and deliver products.
  • Product preferences and shopping history to recommend items you may like.
  • Feedback from customer surveys to improve our offerings.

We collect this information either directly from you, or through third-party sources like our delivery partners. We may also receive location data or information from devices you use to access our site.

How Do We Use Your Information?

We use your personal information in the following ways:

  • Process orders and provide products and services you request
  • Communicate with you regarding orders, products/services, promotions, and events
  • Improve our selection and website experience
  • Respond to reviews, questions, or comments
  • Personalize your experience by showing items we think you’ll like
  • Analyze data to operate and improve our business

We may also use third-party analytics tools to better understand how visitors use our site. These tools collect information sent by your device or browser, including device type, operating system, IP address, pages visited, time spent, and referrals.

How Is Your Information Protected?

We use appropriate technical and organizational controls to protect your personal information. This includes measures to secure digital data and physical files from misuse, unauthorized access or disclosure, loss, alteration, or destruction.

While we follow generally accepted standards to protect personal information, no method of storage or transmission is 100% secure. We cannot guarantee the absolute security of your information.

Is My Information Shared With Third Parties?

We do not sell or rent your personal information to marketers or any third parties. We only disclose data to third parties assisting us in processing orders, delivering products, protecting our rights, or meeting your requests.

These parties are only provided the minimum amount of personal information needed to fulfill their duties. They are also required to protect your personal information consistent with this policy.

Some examples of third parties include:

  • Delivery partners to fulfill orders
  • Payment processors to handle payments
  • Service providers to assist with managing our ads or analyzing data
  • Law enforcement agencies if required by applicable laws

Cookies and Online Tracking

Our website uses first-party and third-party cookies. First-party cookies help us see which areas of our site are useful and remember your online preferences. Third-party cookies assist with analyzing site traffic and showing relevant promotions.

You can control the use of cookies through your browser settings and other tools. Note that opting out of cookies may impact your ability to use some features of our website or services.

Our site may also use web beacons or pixel tags. These help us compile metrics like total visitors and pages viewed to optimize our website experience.

What Are Your Privacy Rights?

You may request:

  • Access to the personal data we hold on you
  • Correction or deletion of your personal information
  • Restriction of or objection to certain processing

To make these requests, please contact us using the information below. While we make good faith efforts to honor requests, we reserve the right to retain data as permitted or required by applicable legal requirements.

You also have the right to complain to supervisory authorities if you believe we have violated applicable data protection regulations.

Changes To This Privacy Policy

We may occasionally update this policy as business needs and regulations evolve. If significant changes occur, we will notify you through our website or by email. We encourage you to review this policy periodically. Any modifications apply only to data collected after publishing the updated privacy policy.